Sony introduced the highly anticipated Xperia 1 VII in May. The smartphone also draws attention with its technical features and stylish design. While everything seems good so far, it seems that some users are experiencing an annoying problem with pre-orders.
Sony Xperia 1 VII pre-orders canceled without informing users
After introducing the Xperia 1 VII, Sony launched a pre-order campaign in many European countries with free Sony WH-1000XM5 headphones. This meant that those who pre-ordered the smartphone would receive a free headphone.
However, it seems that some users are experiencing a serious problem with pre-orders. As shared on social media platforms such as Reddit, Sony is canceling some customers’ orders without any notification.
Some users claimed that the company told them that they needed to place a new order. However, in this case, they say that they will no longer be able to gift the headphones that were supposed to come with the smartphone because the promotional period has ended.
It is currently stated that pre-order cancellations are happening in some European countries such as Germany, England, and France. Also, Sony has not made any statement so far. So, it is very difficult to know why the situation is happening.
Of course, this situation is valid for a certain group of users. Because, most users say that their Xperia 1 VII phones and the gift Sony WH-1000XM5 headphones were delivered to them without any problems.
