Apple also wants to dominate the development and process of artificial intelligence. While Apple has been focusing on AI for some time, CEO Tim Cook has stated that work on this area will continue without interruption. Today’s announcements indicate that a new AI chatbot feature called Support Assistant has begun testing for the Apple Support app. Here are the details.
Artificial Intelligence Support in the Apple Support app
A few weeks ago, users shared code hinting that the Support Assistant feature would soon be available in the Apple Support app. These claims have become official with today’s announcements. The feature, which was initially available to limited users, is expected to be available to all users soon.
A post by MacRumors indicates that Apple has begun testing a new AI chatbot feature called Support Assistant, and is currently available to select users. When you click on this feature, you’ll be presented with a few instructions, which you can follow to use the chatbot.
The alert displayed is as follows:
“Chat with Support
EARLY PREVIEW
Try our automated chat feature, a new way to quickly find solutions.
Solve Common Issues
Quickly troubleshoot issues and get answers with your Apple products and services.
Connect with Apple Experts
Get support from the people who know Apple best.
Support Assistant is an experimental feature. Verify important information. Apple may use your device, account, and chat information to understand your issue, provide relevant answers, and improve Support Assistant. Data may be shared with partners to provide you with support.”
With the Assistant, users are expected to resolve issues faster and connect to live support when necessary. The feature is currently in testing, but it’s unknown when it will be more widely available.
What are your thoughts on this? Share your thoughts in the comments.
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