With the introduction of new devices just around the corner, Apple has made headlines with an attention-grabbing piece of news. According to emerging reports, Apple is planning to make some changes in its customer support approach. With these changes, Apple users will no longer be able to receive support through any social media platforms. Here are the details!
Apple will provide automated responses!
As the highly anticipated event on September 12th approaches, Apple is making a significant announcement. According to reports, Apple employees will cease to provide support to customers via platforms like YouTube, X, and the Apple Support Community online forum, with less than a week left until the event.
As part of these changes, it has come to light that more than 150 employees will be affected by this situation. However, the company is providing a solution for this as well. Apple is offering a phone-based support option for these employees. Nevertheless, it is reported that consultants are not keen on adopting this option.
Furthermore, according to certain claims, the Apple Support account on Twitter will no longer respond to customers sending direct messages starting from October 1st. It’s worth noting that Apple has been providing customer support through Twitter since 2016.
Instead of this method, customers reaching out via Twitter will receive an automated response. Additionally, it has been stated that technical assistance will not be provided in the comments of videos on Apple’s Support channel on YouTube.
There isn’t a clear information available about why Apple has made this change. However, it’s a fact that both customers and employees will be affected. The company hasn’t provided any statements regarding this matter. More details are expected to emerge in the coming times.
So, what are your thoughts on Apple’s decision regarding social media? Don’t forget to share your opinions with us in the comments section!
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