Sony’s Xperia 1 VII model faced serious technical issues shortly after its launch in Japan. Due to sudden shutdowns and failure to turn on reported by users, sales, and shipments in Japan have been halted. The company is investigating the cause of the problem. So far, no similar issues have been reported in global markets.

Sony Xperia 1 VII sales halted in Japan

There are four different model codes affected, and Sony recommends users to force restart their devices by holding the power and volume up buttons for 20 seconds. Additionally, a new software update with version number 71.0.A.2.43 has been released, but it is not yet confirmed whether this fully resolves the issue.

The Xperia 1 VII features a 6.5-inch FHD+ LTPO OLED display with a high refresh rate. It is powered by Qualcomm’s Snapdragon 8 Gen 3 Elite chipset and comes with 12 GB of RAM and either 256 GB or 512 GB of storage. The device runs on Android 15 and comes with a long-term update guarantee.

Its 5,000 mAh battery promises up to two days of usage on a single charge thanks to improved energy efficiency. The triple camera setup includes a 48 MP main sensor, a 12 MP telephoto lens, and a 48 MP ultra-wide lens. With IP68 certification, the phone is resistant to water and dust, and it also features a 3.5 mm headphone jack along with Walkman series audio components. Available in black, purple, and green, the device is priced around 1,500 euros in Europe.