Microsoft Windows Division President Pavan Davaluri acknowledged the intense user criticism of the operating system and confirmed that the user experience within Windows was inconsistent. Davaluri openly stated that there were numerous issues within the operating system that needed fixing.

Microsoft Admits Error

Davaluri made these statements following significant backlash following his previous posts about the future of Windows and his AI-based “agentic OS” vision. He had previously stated that Windows would offer an AI-powered experience and aimed to increase user productivity.

However, users argued that there were more pressing issues in the operating system that needed to be addressed first and that these AI-focused plans should not be prioritized. As the criticism intensified, Davaluri was forced to close replies on his original post.

Immediately following these developments, Pavan Davaluri responded to user feedback. He specifically addressed comments suggesting that Windows was no longer developer- and power-user-friendly.

Davaluri specifically emphasized that the Windows team is aware of the inconsistencies in the user experience, the disorganized dialog windows, and the significant work that needs to be done on advanced user experience issues.

In a statement on social media, Davaluri stated that they carefully review user feedback. He also stated that they are working to take the right steps by balancing data from product feedback systems with direct user feedback.

The Windows operating system has recently been increasingly focusing on AI-powered features, but these features appear to be failing to perform well. This has caused many customers to lose hope in the future of the operating system. While Microsoft management’s awareness of the issue is a positive development, users say these words need to be translated into action quickly.