Microsoft recently launched its “paid” Extended Security Updates (ESU) program for the Windows 10 operating system, which has reached the end of support.

The paid Windows 10 update was not well-received

However, enterprise customers attempting to install the first update released under the program encountered an unexpected error. Following this glitch, the software giant was forced to act quickly and release a new patch to address the issue.

Enterprise users reportedly encountered the error code 0x800f0922 when attempting to install the first security update. To address this issue, Microsoft has released a new patch, KB5072653, called “Extended Security Updates License Prep Package.” However, to successfully install this prep package, the device must already have the security update previously released in October 2025 installed.

Microsoft did not provide a detailed explanation of the purpose of this prep package, only stating that it must be installed before the November 11th security update.

The ESU program was created to ensure users continued receiving security updates after Windows 10 officially ended its support period. Even though the program was announced more than a year ago, the first update’s problematic launch sparked widespread backlash among users.

The ESU program’s pricing makes these issues even more frustrating. Microsoft charges enterprise customers $61 per device for the first year of the Extended Security Updates program, and this fee doubles each year. Therefore, the fact that an already expensive program encountered issues with the first update has been disappointing for users.