Samsung’s popular wireless headphone model Galaxy Buds FE has come up with a shocking claim. According to the claim of a user living in Turkey, the headphones suddenly exploded during use and caused permanent hearing loss in the user’s girlfriend.

Galaxy Buds FE caused permanent hearing loss?

The incident was first shared on the Samsung Community forum, but soon after, the post was suddenly removed from the forum. The news, which quickly spread on social media due to the seriousness of the situation, has caused a great echo in the technology world.

Allegedly, an unexpected explosion occurred shortly after the headset owner’s girlfriend started using the Galaxy Buds FE. As a result of this explosion, it is stated that the young woman permanently lost her hearing.

After the incident, the user contacted Samsung and stated that he was not satisfied with the company’s behaviour. Samsung officials, who initially apologised and wanted to examine the headphones, later claimed that the explosion did not occur and that the headphones were only deformed. The user was offered a new Galaxy Buds FE and was told, ‘Either accept it or use your legal rights.’

The claim, which caused concern among users of the device worldwide, also reignited discussions about the security of wireless headset technology. While experts warn users to be careful, they emphasise that manufacturers should take stricter security measures to prevent similar incidents.

How Samsung will manage this crisis and how the legal dimension of the incident will develop is eagerly awaited. This case, which is closely followed by the technology world, can set an important example in consumer rights and product safety.