Tesla has developed a new AI-powered system to reduce disruptions in service processes. The company initially implemented this system in 10 pilot regions. The AI-powered representative has started working behind the scenes in Tesla’s service department.

Tesla can resolve service complaints with AI

The new system analyzes correspondence between customers and service representatives in real time. The content and emotional tone of the messages are evaluated to identify expressions such as complaint, anger or satisfaction.

When AI detects negative emotional states, it provides a faster response. At the same time, it detects delays that may occur in the supply of parts or in transactions in advance and informs the customer. In this way, the process is continued transparently without any interruption in communication.

Tesla has also added a new feature to its mobile application with this system. Users who are not satisfied with the service process can escalate their problems to a more authorized level by typing “Escalate” via the message center. With this feature, vehicle owners can get faster results by directly contacting senior officials.

Company director Raj Jegannathan states that the new system focuses on improving customer communication and is equipped with various security measures to prevent abuse. Depending on the results of the pilot application, the system is planned to be activated in other regions.

So what do you think about this issue? Do you think Tesla’s artificial intelligence move makes sense? You can easily share your views with us in the comments section below.