Turkish Airlines’ technological subsidiary Türk Teknolojisi has implemented a new system that widely integrates AI into its travels. Model Context Protocol (MCP), introduced by Antropik, which operates in the field of artificial intelligence, in late 2024; has been integrated with Turkish Airlines systems and transformed into the MCP Server, which provides live, distributable direct access.
Turkish Airlines enables the delivery of AI
MCP creates standard communication layers between AI systems and digital services. Previously, it was necessary to make special arrangements for each integration, which was a barrier that limited the feasibility of scale. MCP eliminates this problem.
With its standard protocol structure, it is possible to work with all kinds of AI models and functions are displayed on different AI platforms with a single integration. Thanks to real-time data flexibility, AI systems can respond to user demands instantly.
Turkish Airlines MCP Server is currently available and is hosted in 13 different tools. In addition to basic travel data such as live flight status, flight schedule, reservation information, check-in status, baggage allowance; Miles&Smiles Members are also offered special profile and campaign package AI-supported systems.
The real combined use of the application shows itself with concrete scenarios. A passenger’s information about the flight status or being directed to alternative flights in case of delay is just one of the possibilities offered by the system.
When a passenger asks a question such as “What is the status of flight TK123? If there is a delay, what are the alternative flights from Istanbul to New York?”, the AI model provides real-time answers and bookable alternatives.
In another scenario, a passenger wants to make a reservation and perform check-in transactions. The system asks whether check-in is open or not, and if there is a previously made transaction, it displays. Steps such as direct check-in or selection are among the features that the system plans to offer in the future stages.
One of the strong areas offered by the personalization system. Miles&Smiles Members can receive holiday suggestions and current campaigns based on past travel systems via artificial intelligence. The AI-supported system analyzes the student’s past travel skills and offers suggestions for their next trip.
This move by Turkish Airlines marks an important personal mark at the intersection of artificial intelligence and travel. So what do you think about this issue? You can share your views with us in the sections below.
