How to Cancel a CIMER Complaint Effectively

Ender Öztürk

September 7, 2026

Citizens who have submitted requests to the Presidential Communication Center (CIMER) often ask how to perform a CIMER complaint cancellation if they change their minds or wish to withdraw their submission. Since submissions made through the official government portal cannot be deleted directly via e-Devlet, users must follow specific administrative procedures to request the removal of their files. This process is generally only possible if the official evaluation period, which typically spans 30 days, has not yet concluded. Understanding these steps is crucial for individuals who need to manage their digital footprints within the national administrative system.

Two Methods Are Available for Submitting Cancellation Requests

There are two primary ways to approach a CIMER complaint cancellation. The first method involves direct communication via the official hotline. By calling the 150 number, citizens can speak with a representative and express their desire to retract a previously submitted file. During this call, the operator will require the specific date and reference number of the initial application to locate the record. It is important to ask the representative whether the file has already been processed or finalized, as this determines whether a cancellation is still viable.

If the telephone route is not preferred, users may opt for the second method, which involves submitting a formal request through the CIMER portal itself. In this scenario, the applicant must log into the system and initiate a new application. Within this new request, the user must clearly state the reference number and the date of the original complaint while providing a justification for the withdrawal. This creates a formal paper trail that the relevant authorities can review to approve or deny the request.

The Processing Status Must Be Verified Frequently

Before initiating a cancellation request, it is essential to determine the current status of the file through the portal’s query section. Once a file is transferred to the designated institution, the ability to cancel it may become restricted. According to the official guidelines, withdrawal requests are only accepted while the administrative review is still in the preliminary stages. If the investigation has already reached a conclusion, the authorities may reject the cancellation request, and the original findings will remain in the system.

The Official Evaluation Process Continues If Cancellations Are Denied

In cases where a cancellation request is denied, the relevant government institution will continue with its standard evaluation process. CIMER protocols mandate that all inquiries and complaints must receive a formal response within 30 days. If a user remains unsatisfied or if the situation changes significantly, they may choose to submit additional information or follow alternative legal channels depending on the nature of their original claim. Maintaining accurate records of all correspondence is highly recommended for any citizen navigating these administrative waters to ensure full transparency throughout the resolution process.

Have you ever needed to retract an official request, or did you find the process straightforward? We invite you to share your experiences and any tips you might have for others in the comments section below.