Cargo company's AI vehicle swears at customer

With the significant advances in technology in recent years, there have also been major developments in the field of artificial intelligence. The launch of the chatbot ChatGPT last year started a chatbot race among big companies.

With the emergence of ChatGPT, some companies started using chatbots to support their customers. However, these artificial intelligence tools bring some potential dangers as they generate answers on their own. A recent incident demonstrated exactly this danger.

The cargo company’s chat bot swore at the customer!

The artificial intelligence-powered chat bot used by the France-based cargo delivery company DPD on its official website was much talked about on social media. According to the information, a customer wrote to the chat bot to get support because his cargo was lost. However, the artificial intelligence tool gave surprising answers.

First, he said that the company is the worst delivery company in the world. Then, the chatbot said that the company’s delivery speed was slow, but also that they were unreliable and that their customer service was terrible, saying that he did not recommend the company to anyone.

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Not only that, it even swore at the customer. Later in the conversation, the customer asked the chatbot to write a Haiku (a form of poetry) about the company. The AI did as requested. It seems that the chatbot is not very happy with the company it serves.

The customer shared the conversation between the chatbot on social media. After this incident, which became an agenda in a short time, the cargo company announced that the chatbot had just been updated and that such unexpected behavior could not be foreseen. The company removed the artificial intelligence tool from use and stated that they are working on a new update. The relevant statement is as follows;

“In addition to human customer service, we have successfully operated an AI in chat for several years. After a system update yesterday, an error occurred. The AI was immediately disabled and is currently being updated.”