Tesla is facing criticism after a vlogger claimed his Model Y ordered him to pull over before shutting down completely. Tom Exton, who runs the YouTube channel TGE TV, was driving for about 15 minutes when the vehicle’s center touchscreen reportedly read “pull over safely: vehicle shutting down”.

Exton followed the instruction but then realized he wouldn’t be able to exit the vehicle normally as the doors and windows require power to open. He ended up using the door’s emergency mechanical release handle, which broke the window. The Model Y was almost fully charged at the time of the incident.

Tesla Model Y owner claims vehicle shut down while driving

According to Exton, the Model Y claimed to have a 216-mile range left on its battery at the time of the incident. He also says the vehicle was only three days old. Though Tesla reportedly offered Exton a hotel room for the night after waiting more than two hours for roadside assistance, he wasn’t offered a courtesy vehicle while the Model Y was repaired.

This is not the first time Tesla has faced safety concerns. Earlier this year, the company was criticized over its cars’ faulty windows and “full self-driving” system. Consumers have also reported issues with battery problems, shoddy trim, and bubbles in the upholstery. Tesla’s reliability score has reportedly declined in recent years as drivers have become increasingly vocal about these issues.

The latest incident has sparked further concerns about the safety of Tesla vehicles. While the company has not commented on the specific incident involving Exton’s Model Y, it has faced backlash in the past for its handling of safety issues. This latest incident is likely to add to the pressure on Tesla to address these concerns and improve the reliability of its vehicles.

In a tweet, Exton said “safe to say horror stories of Tesla cars being appalling seem true”. He also claimed that the incident had left him stranded on the side of the road and that he had to use the emergency door release to get out of the vehicle, which somehow broke the driver’s window.

The incident is a black mark for Tesla, which has faced scrutiny in the past for its handling of safety issues. The company has been criticized for its cars’ faulty windows and dubious “full self-driving” system, and consumers have reported problems with battery life, shoddy trim, and bubbles in the upholstery.

Tesla has not yet commented on the specific incident involving Exton’s Model Y, but the company is likely to face increased pressure to address safety concerns and improve the reliability of its vehicles. The latest incident adds to a growing list of functional blunders on the company’s part, and is likely to further damage its reputation among consumers.