Sony has suspended the global sales of its flagship smartphone, the Xperia 1 VII, following reports of serious malfunctions. Users have experienced unexpected shutdowns, boot loops, and devices that fail to power on altogether. These issues, initially seen in Japan, have now surfaced in markets such as Europe, Taiwan, and Hong Kong.
Sony Xperia 1 VII sales stall globally after Japan
The problems were first reported in Japanese models with serial numbers SO-51F, SOG15, A501SO, and XQ-FS44. In response to growing user complaints, Sony has extended its sales suspension beyond Japan to the global market.
In a support announcement published on July 8, Sony acknowledged the issue and stated that investigations are ongoing. The company believes the problem may be limited to specific production batches, but the root cause remains unclear. As part of the suspension, Sony has removed the Xperia 1 VII from its official online stores in countries like the UK, Germany, and Spain.
Sony is advising affected users to contact customer support. As a temporary fix, holding the power and volume up buttons together for 20 seconds is recommended. Users are also encouraged to back up their data and ensure their device is updated to the latest software version. There is currently no official timeline for when sales will resume.
Sony Xperia 1 VII Specifications
| Feature | Details |
|---|---|
| Display | 6.5-inch FHD+ LTPO OLED (Bravia panel), 120Hz refresh rate, 19.5:9 aspect ratio |
| Brightness | 20% brighter with ambient light sensor and color temperature adjustment |
| Processor | Qualcomm Snapdragon 8 Gen 3 Elite (3nm) |
| Performance Boost | 40% improvement in CPU, GPU, and NPU |
| RAM | 12 GB |
| Storage | 256 GB / 512 GB |
| Operating System | Android 15 |
| Software Support | 4 years of OS updates, 6 years of security updates |
| Battery | 5,000 mAh, up to 2 days of use with improved efficiency |
| Rear Cameras | Main: 48 MP, f/1.9 Telephoto: 12 MP, f/2.3 (85mm) / f/3.5 (170mm) Ultra-wide: 48 MP, f/2.0 |
| Front Camera | Not specified (likely 12 MP) |
| Audio | Walkman series components, 3.5mm headphone jack |
| Color Options | Black, Green, Purple |
| Price (Europe) | €1,499 |
| Other Features | IP68 water and dust resistance, stereo speakers, possible microSD slot (not confirmed) |
