Today, Instagram announced a new tool to help users recover hacked accounts. The new platform, which can be found at Instagram.com/hacked, is an all-in-one account support page that allows users to request help recovering hacked accounts, report impersonation accounts, or get assistance with resetting their passwords.
How to recover a hacked Instagram account with the new Instagram.com/hacked tool
For many Instagram users, the ability to recover a hacked account is a crucial feature. In the past, users have struggled to regain access to their accounts after they have been hacked, with some reportedly even paying ransoms to the hackers in order to get their accounts back. In 2019, a report showed that influencers who had their accounts taken over by hackers had to turn to other hackers for help, as Instagram was slow to respond to their requests for assistance.
To help users recover their hacked accounts, Instagram is now allowing them to select two friends who can verify their identity. This feature, which was previously in testing, is now available to all users. Additionally, the company says it is working on ways to prevent account hacking from happening in the first place, including sending warnings about suspicious accounts that may be impersonating other users.
This new tool is part of Instagram’s broader efforts to expand its customer service division and assist users who encounter issues with their accounts or moderation on the platform. It is surprising that it has taken this long for the company to offer such support, given the popularity of its parent company, Facebook, which only added live chat support last year.
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