Samsung has already released the latest version of the operating system, Android 13, to many Galaxy devices. Since that time, the devices have been working well, but now users Microsoft Intune is not fully working on Samsung Galaxy S22 and S21 where users have updated to Android 13.an issue in Galaxy S22 and S21 series. Microsoft Intune is not working right on Samsung Galaxy S22 and S21, which have been updated to Android 13. Here are the details about the Microsoft Intune S22 and S21 issues and the fix.
How to fix Microsoft Intune issue on Galaxy devices?
Samsung Galaxy S22 and S21 users, who already updated their devices to Android 13, face a problem with Microsoft Intune on their devices. According to the complaints, the application is not working well on the select devices. Both Microsoft and Samsung have confirmed the problem and released a fix.
According to announcements, users need to restart the system to make the device install the updated Android Device Policy app automatically. If this way doesn’t work, users can also install the package manually from the Google Play Store and then restart the system.
Samsung announced, “
With S22 devices running Android 13, users are unable to complete enrollment when creating a Work Profile for Bring Your Own Device (BYOD) provisioning. Attempting to complete enrollment results in the error:
Can’t setup device. Contact your IT admin for help.
This is followed by the error message:
Unable to create Work Profile.
A server-side fix has been provided. To resolve the issue, reboot the device before enrollment. If the issue persists after reboot, install the Android Device Policy app from the Google Play Store before proceeding with enrollment.”
Microsoft’s fix about Microsoft Intune
We were recently alerted to an issue where Samsung devices are unable to enroll as personally-owned Work Profile on Android 13. Users may see a dialog box saying that the profile was unable to be created. S21 and S22 devices are confirmed to be affected, but impact on other models may be possible. We have been working with Samsung and Google friends, who have issued a fix.
In order to resolve, we recommend that admins tell users to reboot the device. The Android Device Policy app will be downloaded during enrollment, but it will not change the user experiences. If the reboot does not resolve the issue, try guiding your users to install the Android Device Policy manually on the Google Play Store, then rebooting, and beginning the enrollment flow again.”